Return Policy
Right of Withdrawal
We hope you love your purchase from Sensuality Arts, but if for any reason you’re not completely satisfied, you have the right to withdraw from the contract within 14 days of receiving your order.
Exceptions:
Due to health and hygiene reasons, the right of withdrawal does not apply to sealed products that have been opened. This includes our tinctures, which are considered sealed upon receipt. Once opened, we cannot accept returns or offer refunds for hygiene and safety reasons.
How to Return an Item:
Contact Us: To initiate a return, please use our Contact Form within 14 days of receiving your order. Include your order number and reason for return.
Return Instructions: We will send you detailed instructions for the return process.
Return Shipping: Return shipping is the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your item.
Once we receive your return (if unopened), we will issue a full refund to your original payment method within 14 days. Please note that shipping costs are non-refundable.
Important Notes:
Opened products: As per the German Consumer Protection Law, once a tincture or other sealed product has been opened, the right to return it is waived for health and hygiene reasons.
If you have any questions or concerns about your purchase, feel free to reach out to us using our Contact Form.
Example Disclaimer (for clarity):
"Due to hygiene and health regulations, tinctures are considered non-returnable once opened. Please review the product carefully before opening it. If you receive a damaged or defective item, please contact us immediately."